Last updated: September 28, 2026.
Our promise
If you’re not happy with a guide, email us within 30 days of your purchase and we’ll give you a full refund. You don’t need a reason, and you don’t need to delete the file.
A full refund is the whole amount you paid for the guide, including any sales tax.
How to ask
Email hello@hometownfieldguides.com from the email address you used to buy the guide, or tell us that address, or forward the email that delivered your download link. Say that you’d like a refund. If we need a detail to find your order, we’ll ask straight away, and the day you first emailed still counts.
How you’ll get your money back
We refund the original payment method through Stripe, our payment processor. We submit the refund within 5 business days of your email, or of finding your order if we had to ask for a detail. After we submit it, it usually shows up within 5 to 10 business days, depending on your bank or card.
Timing
The 30 days are calendar days, and they start on the day you buy the guide. We go by the time your email was sent. If you ask on or before day 30, you’ll get a refund.
After a refund
You can keep the copy of the guide you already saved, under the same license in our Terms. We just ask that you don’t share it or use it beyond what the Terms allow. Any download link you already have keeps working until it expires: 30 days from your purchase for the thank-you-page link, 30 days from when we first tried to send it for the emailed link, and 30 days from the re-send for a link we re-sent. We don’t send new download links for a refunded order.
If something’s wrong with a charge
Please email us first. We can refund you faster than a card dispute can, and a dispute for a charge we would have refunded anyway costs everyone time. This doesn’t limit your right to dispute a charge with your bank.
Your rights
This policy doesn’t limit any rights you have under the law.